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Hotel hopes to woo BWI travelers with kindness

Capital Gazette Communications
Published 10/31/06

When Mark and Meredith Wharton stepped out of BWI Thurgood Marshall Airport last Tuesday night, it was cold, dark and windy. Their 5-year-old son Lance peered out at the dreary landscape, looking lost.

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That's when they were greeted by a group of people clad in bright blue sweaters, wheeling a hotel cart with bags of candy and a steaming silver urn.

"Would you like a hot chocolate?" one young woman asked Mrs. Wharton. She took one and gave it to Lance.

"Do you need any help?" a young man asked Mr. Wharton. He gave the family an estimate of how much it would cost to take a cab to their hotel in downtown Baltimore, then...

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