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Business
Published
10/25/07
WASHINGTON — Deborah Williams and Rick Welshans opened a Coffee Beanery franchise in 2004 and experienced problems right from the start. Find Us On Facebook
Their store, at 2641 Riva Road in Annapolis, hemorrhaged money and an arbitrator denied their claims to recover their losses.
They have been scrambling to avoid financial ruin and today will testify before a House committee on a bill to limit the role of arbitration in consumer contracts. Their experience with arbitration is an example of how the system can be biased against consumers, the bill’s supporters say. The couple’s story starts in 2003, when Mr. Welshans was downsized...
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