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Business
Capital Gazette Communications
Published
01/04/09
In November, I went to Ace Hardware in Severna Park to buy some nails. A store employee showed me the selection, and said I would need to purchase a large package to get the size I wanted. But then he paused and said, "Let's see what we have in the back." In the back room, another employee opened up drawers of nails and found the right size. He put a small handful in a bag and asked if they would be enough. I opened my wallet to pay for them, and he said to not worry about it. "We want to bring back service that people used to experience," he said. This is exactly the type of customer...
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