I met Charlose eight years ago when the store first opened. As I approached him, he was laughing with other Costco members, and I remember thinking Charlose had one of the biggest, most welcoming smiles I'd ever seen. It was so genuine that I felt like a dear friend.
Without exception, Charlose greets me with a heartfelt hello every time I see him. I wondered how he brings that exceptional positive attitude to the job every day and so I asked him to talk about this...
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