Steps to keeping talented workers

Jane's company was having trouble retaining its top employees. She conducted exit interviews, but wasn't able to isolate the source of the problem. So she brought in two coaches to help her understand and improve her ability to hold on to talented employees. The coaches specialized in teaching the principles of positive psychology - the scientific study of optimal human functioning - to organizations.

One coach conducted focus groups with the employees and discovered the most negative staff members were dominating the culture of the company. Jane was devastated to learn that a core group of toxic personalities were doing everything...