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Lifestyle
Achieving Happiness: Best way to resolve conflicts at workPublished 03/16/08
Maryann is a nurse manager who supervises 30 staff members. She describes her job as akin to playing the game whack-a-mole. No sooner does she get one problem solved when another rears its ugly head.
The constant stress was taking its toll on her emotionally until she learned a three-step process for effectively resolving issues with people: express empathy, establish a win-win outcome and identify the person's strengths.
When problems arose in the past, Maryann frequently found herself having fight or flight reactions. She became tense and her anxiety level skyrocketed. Her immediate response was to assign blame....
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