By TOM MUHA, For The Capital
By TOM MUHA, For The Capital
Capital Gazette Communications
Published
07/12/09
Business success depends on highly motivated employees. But many organizations plod along with uninspiring leaders and uninspired employees - resulting in low customer satisfaction. Without loyal customers it's hard for a business to survive. Increasing employee engagement is a complex task, but an essential element for surviving tough times.
How severe is this problem? Gallup Organization statistics show that only 29 percent of employees in a typical company are actively engaged in their job, causing productivity, performance and profitability to suffer mightily.
How does this happen? Executives often make unilateral...
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